RISE Privacy Policy
Effective Date: 05/18/2025
RISE (also referred to as "R.I.S.E." in branding) is provided by Lambda Service Corp, RISE ("we", "our", or "us") respects your privacy and is committed to protecting it through this Privacy Policy.
By using the RISE app or website, you agree to the collection and use of information in accordance with this policy.
1. What Information We Collect
a. Personal Information You Provide
- Name, email, or other account identifiers
- Feedback, messages, journal entries, or chats with Amber
- Optional profile info or uploaded media
b. Usage Data
- App interactions, time spent, feature use
- Device info (type, OS, unique ID)
- Log data and crash reports
c. Cookies and Tracking (Website Only)
- We use cookies and similar technologies for analytics and performance.
- No cross-site tracking or third-party advertising cookies are used.
2. How We Use Your Information
- Provide and improve app features
- Personalize your experience
- Communicate updates, support, or service notices
- Analyze behavior for feature development
- Ensure safety, compliance, and user support
3. AI and Behavioral Data Use
Some features involve AI-generated content and behavioral analysis (e.g., mood detection, journaling suggestions, emotional tags).
Note: These features are not medical or therapeutic services.
We do not use your personal data to train public AI models.
4. Sharing of Information
We do not sell your data.
We may share your data:
- With service providers (e.g., cloud storage, analytics)
- If legally required (e.g., court orders)
- In case of a merger, acquisition, or asset sale
All vendors are under strict confidentiality agreements.
5. Your Rights
Depending on your region, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Object to certain processing
- Request data portability
To make a request, email: support@risewithamber.com
We will respond within 30 days.
6. International Users (GDPR Notice)
If you are located in the European Economic Area (EEA), we process your data under:
- Your consent (e.g., for personalization or email updates)
- Legitimate interest (e.g., app functionality and improvement)
You have the right to lodge a complaint with your local data protection authority.
7. California Residents (CCPA Notice)
If you're a California resident, you can:
- Request disclosure of data collected and its purpose
- Request deletion
- Opt out of any "sale" of personal info (we don't sell data)
We honor Global Privacy Control (GPC) signals from your browser.
8. Children's Privacy (COPPA Compliance)
RISE is not intended for users under 13 years of age, and we do not knowingly collect personal data from children.
If you believe we have mistakenly collected data from a child, contact us immediately to remove it.
9. Data Retention and Deletion
We retain data only as long as necessary to provide the service or as required by law.
You can request data deletion at any time via app settings or by contacting us.
10. Crash Reporting and Analytics
We use Google Firebase, a third-party service, to collect information on how RISE is used. This includes:
- Device type and operating system
- App version and performance
- Screen views and in-app behavior
- Crash reports and technical diagnostics
We use this data to improve the app, diagnose bugs, and enhance your experience.
We do not use Firebase data for advertising or user profiling.
Firebase may collect and process this data as a data processor on our behalf.
You can learn more about how Google handles this information at:
11. Security
We use industry-standard security protocols to protect your data. However, no method is 100% secure.
12. Policy Updates
We may update this policy from time to time. If changes are significant, we will notify you via the app or email.
13. Contact Us
For any questions or concerns:
Email: support@risewithamber.com
Address:
4 Varela Ln,
Larchmont, NY, 10538
U.S.A.